City Launches New Online Service Request Portal for Residents to Report Issues

The City of Casa Grande is excited to offer residents a new service request portal to provide better customer service and address resident concerns. This portal, called Mobile 311, is an online service that allows users to create an account, submit service requests, track ticket progress, and submit additional feedback directly to city departments.

Residents who see a non-emergency issue that needs to be addressed, such as a pothole, graffiti, non-working street light, uncontained trash pick-up, abandoned vehicle, illegal dumping, or other code violation are able to submit a request through the portal. Users are also able to include the location and photo of the request when submitting a ticket, allowing city officials to receive and resolve the request as quickly and efficiently.

“This exciting new tool allows the City of Casa Grande to better connect with our residents and respond to their issues and concerns,” said Deputy Public Works Director, Terry McKeon. “This is just one of many ways our team will continue to demonstrate our commitment to providing quality customer service and meet the needs of our community.”

Other benefits of this new portal include a modern, simplified interface to enhance user experience, improved GPS mapping of service location, the ability to easily upload a photo with requests, and tracking software that allows city staff to monitor how quickly requests are being addressed and provide the customer with status updates.

Click here to visit the citizen service request portal and create an account.

For more information, including instructions on how to create an account or report an issue, click here or call the Public Works Department at (520) 421-8625.


Article courtesy of The City Of Casa Grande.